Understanding how your customers feel is the first step to satisfying their needs and growing your business. Promoterz takes the stress out of customer feedback. Employees simply hand customers an invitation card as they check out. Promoterz takes care of the rest.
Less than 60 seconds. That's how long it takes a customer to complete the Promoterz feedback survey and opt-in to your email list. Customizable questions, automated thank you email, and auto-response emails based on answers given are all part of the package.
Old feedback is almost as useless as no feedback. Issues that need to be solved are often time sensitive. Promoterz feedback is instantaneously emailed to you and any other managers designated. Prefer that it be sent via text to your cell phone? Promoterz does that too.
Promoterz feedback is not anonymous. Last time we checked, anonymous doesn't pay the bills--customers do. If you have a customer with a problem, the last thing you want to do is let them walk away. Promoterz makes it quick and easy to respond to complaints with a direct email. Since only an email address is required (which can be pseudo-anonymous) survey response rates are high. It really is all about two way communication.
Ever wonder if you're making any progress? The Promoterz control center will make it obvious. Quickly review the trends, then click on the table or chart to drill down to actual customer responses. Ever heard of Net Promoter Score? Promoterz provides this powerful business management tool for you. In addition, powerful customer feedback about employees can help motivate and reward.
You've got a lot of happy customers saying good things about you. Promoterz makes it easy to spread the sunshine. Designated customer responses are automatically displayed on opt-in and referral pages so potential customers can learn how cool you really are.
